Here you can find answers to a few common questions about Burrel ID.
About Burrel ID
Burrel ID comes with camera models supporting Burrel+, which are Burrel S12 HD+SMS PRO (manufactured after Sep 2021) and S22WA. The Burrel ID can only be found on the sticker on the cover of the Quick-setup guide when purchasing the camera. Burrel ID is in the form of XXX-XXX-XXX and unique to each camera.
Note! Currently, other Burrel cameras do not support Burrel+ and do not have Burrel ID
Where can the Burrel ID be found?
The Burrel ID can only be found on the front cover of the Quick setup guide that comes with the camera. The guide is included in the camera's purchase box. The Burrel ID is not found on the camera nor is it visible in the Burrel+ service.
Burrel ID does not work
If you are trying to claim/register a camera with the Burrel+ service using its Burrel ID, and you receive a message "Camera cannot be claimed. Please check Burrel ID carefully", it may be due to following reasons:
- The Burrel ID is entered incorrectly. Make sure that the Burrel ID is written correctly. Pay special attention if the Burrel ID contains O (capital letter of o), 0 (zero), I (capital letter of i) and 1 (one).
- The camera is already claimed. A camera can only be claimed once and to one user at a time. If you want to use the Burrel+ service in the app and on burrelplus.com at the same time, use the same Burrel+ user ID to log into the service.
If the camera has already been claimed, it cannot be registered again until it is first removed from the Burrel+ user account to which the camera was originally claimed. Removal is done by logging into the Burrel+ account to with the camera is claimed and navigating to "Your profile". You can find more detailed instructions in this article under the title "Camera's removal from Burrel+".
If the Burrel ID is correct and the camera has not been previously claimed to any Burrel+ user account, and the Burrel ID still does not work, then create a Support request to Burrel technical support so that the issue can be investigated. Remember to state the camera's IMEI code in the support request.
Burrel ID is lost or forgotten
Since each camera that supports Burrel+ has its' unique Burrel ID, which is created during the camera’s manufacturing phase, Burrel support does not have access to camera ID's for security reasons. By creating a Support request, we can track down the camera's Burrel ID.
If you create a request to Burrel Support about Burrel ID, please enter the camera's IMEI code and attach camera’s purchase receipt. Without proof of purchase and the camera’s IMEI, our administrator will not be able to track down the camera's Burrel ID. The same guidance also applies to buyers of used cameras who do not know the camera's Burrel ID.
Note! You can find camera’s 15-digit unique IMEI code:
- In camera’s settings: System -submenu -> Information
- In email if you have chosen "Send To" to email in camera's settings
- On a sticker in some cameras
We recommend that you also check out this article on our Support page for more information about Burrel+.