Here you can find answers to a few common questions about Burrel ID.
About Burrel ID
Burrel ID comes with camera models supporting Burrel+, which are Burrel S12 HD+SMS PRO (manufactured after Sep 2021), S22WA, n24 and e24. The Burrel ID can only be found on the sticker on the cover of the Quick-setup guide when purchasing the camera. Burrel ID is in the form of XXX-XXX-XXX and unique to each camera.
Note! If your camera does not have a Burrel ID created during the manufacturing phase, meaning your camera is dirrerent from the ones mentioned above, you can still add your camera and receive files sent by the camera to the Burrel App. You can find additional instructions in this article under subheading "How to add a camera without a Burrel ID to new Burrell App?"
Where can the Burrel ID be found?
The Burrel ID can only be found on the front cover of the Quick setup guide that comes with the camera. The guide is included in the camera's purchase box. The Burrel ID is not found on the camera nor is it visible in the Burrel+ service.
Note! If your camera is something other than SMS PRO (manufactured after September 2021), S22WA, n24 or e24, and you want to use the Burrel App, you will find information on how to proceed without camera having a Burrel ID in this article under the subheading "How to add camera without Burrel ID to new Burrel App".
Burrel ID does not work
If you are trying to claim/register a camera with the Burrel App using its Burrel ID, and it failes, you can find notifications and actions below:
- "Cannot find a device with the given Burrel ID" or "Incorrect Device ID"
Is the Burrel ID is entered correctly? Make sure that the Burrel ID is written correctly. Pay special attention if the Burrel ID contains O (capital letter of o), 0 (zero), I (capital letter of i) and 1 (one).
- "The device with the given IF is already owned by another user"
A camera can have only one owner so the camera can only be claimed once and to one user at a time. Check that you are logged in to that user account the camera is claimed to.
If the camera is already claimed, it cannot be claimed again until it is first removed from the Burrel App user account to which the camera was originally claimed. The removal is done in the Burrel app by logging first into the Burrel App user account to with the camera is claimed. Then navigate in Burrel App to Cameras submenu and press "Camera Settings" button of the camera to be removed. At the bottom of the menu, you can find ""Delete device". The removal is confirmed by entering the number sequence displayed on the app screen into the text field. Once the camera no longer appears in the app, it can be claimed again immediately to the desired user account.
If the Burrel ID is correct and the camera has not been previously claimed to any Burrel App user account, and the Burrel ID still does not work, then create a Support request to Burrel technical support so that the issue can be investigated. Remember to state the camera's IMEI code in the support request.
Burrel ID is lost or forgotten
Since each camera that supports Burrel+ has its' unique Burrel ID, which is created during the camera’s manufacturing phase, Burrel support does not have access to camera ID's for security reasons. By creating a Support request, we can track down the camera's Burrel ID.
If you create a request to Burrel Support about Burrel ID, please enter the camera's IMEI code and attach camera’s purchase receipt. Without proof of purchase and the camera’s IMEI, our administrator will not be able to track down the camera's Burrel ID. The same guidance also applies to buyers of used cameras who do not know the camera's Burrel ID.
Note! You can find camera’s 15-digit unique IMEI code:
- In camera’s settings: System -submenu -> Information
- In email if you have chosen "Send To" to email in camera's settings
- On a sticker in some cameras
We recommend that you also check out this article on our Support page for more information about Burrel+.
Note! If your camera is something other than SMS PRO (manufactured after September 2021), S22WA, n24 or e24, and you want to use the Burrel App, you will find information on how to proceed in this article under the subheading "How to add camera without Burrel ID to new Burrel App".