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Support temporarily closed
Our support is closed on 29th and 30th of May. We'll be back and ready to assist you again on 2nd of...
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How do I change the camera location in the app?
You can change the location of the camera to your desired place in the Burrel app as follows: Open th...
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Why does the app display the camera’s power status incorrectly?
The Burrel App displays the power status as reported by the camera. We have found that some cameras p...
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Why do I not receive notifications?
Please check the following: Notifications are enabled for the Burrel app on the device you are using. Fo...
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Why am I not receiving pictures in the app?
Does the camera connect to the network normally? If the camera does not connect to the network, this issu...
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How can I remotely control my Burrel camera?
You can control all Burrel cameras remotely by sending SMS (text message) commands directly to the camera....
