Recent articles

• Customer Service Phone Support Closed on June 19–20, 2025

  Dear Customer, Please note the following temporary changes to our phone support availability: Burr...

• Why aren’t camera photos opening in the Burrel App?

  If the camera is sending photos to the Burrel app, for example, you receive a notification of a new image ...

• How do I change the camera location in the app?

  You can change the location of the camera to your desired place in the Burrel app as follows: Open th...

• Why does the app display the camera’s power status incorrectly?

  The Burrel App displays the power status as reported by the camera.  We have found that some cameras p...

• Why do I not receive notifications?

  Please check the following: Notifications are enabled for the Burrel app on the device you are using. Fo...

• Why am I not receiving pictures in the app?

  Does the camera connect to the network normally? If the camera does not connect to the network, this issu...