Please check the following:
- Notifications are enabled for the Burrel app on the device you are using.
For example, if you are using an Android phone, make sure Burrel app notifications are turned on in phone's settings. - Make sure you have the latest version of the Burrel app installed on your device. You can find more information here.
- Ensure your camera firmware is up to date. Update the camera if needed. More information is available here.
- Restart your device (the one you are using the Burrel app on).
- Log out of the Burrel app, then log back in with your Natlink OneAccount.