Why does the app display the camera’s power status incorrectly?

The Burrel App displays the power status as reported by the camera. 


We have found that some cameras provide inconsistent or incorrect power status information. This is a challenging issue to investigate, as we do not have remote access to the cameras and the problem does not affect all devices. However, we are aware of the issue and hope to find a solution in due course.


We recommend ensuring that the memory card in use meets our specifications. Based on our observations, using a microSD card with an adapter may cause compatibility issues, which can prevent the camera from functioning correctly and result in false power alerts. You can find our memory card recommendations here.