How to submit a complaint

Before deciding to make a formal complaint, we encourage you to start by creating a support request. Many issues can be resolved through this initial step, but if necessary, we will provide guidance on how to file an official complaint


Note for Orders: If you're having trouble with an order (for example, issues with order activation, duplicate orders, or other errors in orders), please get in touch with us by creating a support request.


Step 1: Create a Support Request

Before moving on to filing an official complaint, the first step is to reach out to us through a support request:

  1. Create a support request: You can initiate a support request by clicking on this link.
  2. Describe your issue: Provide a detailed description of your problem in the support request. The more information you provide, the faster we can resolve your issue and offer you the best assistance.
  3. Wait for a response: Our support team aims to get back to support requests as fast as we can. Making a new support request won't speed up the process.
  4. The issue has not been resolved: If you have already submitted a support request, and you believe that the issue has not been resolved, and you wish to make an official complaint, reply to the latest message in your support request and notify us that you want to file an official complaint. We will provide you with detailed instructions on how to proceed with the complaint.


Remember that before proceeding with a complaint, we always aim to resolve issues through customer support first. Your satisfaction is of utmost importance to us, and we do our best to ensure it.