Before sending your camera for service, please review our FAQs and instructions on the support page. Many issues can be resolved without sending the device for repair.
You can also contact technical support to confirm whether the device is defective or if the issue is caused by, for example, settings, power supply, or the SD card.
General information about Burrel camera service
Burrel cameras come with a 12-month manufacturer’s warranty, which begins on the date the device is first sold to the end user.
In some cases, the retailer may provide a longer warranty period.
However, the service process is determined based on the age of the device:
- Cameras under 12 months old → Follow the instructions under the heading "Service for cameras under 12 months old".
- Cameras over 12 months old → Follow the instructions under the heading "Service for cameras over 12 months old", even if the product has a longer warranty period granted by the retailer.
- Unsure of the age → Check the purchase receipt.
For more informationon the warranty terms, see the article:
What are the warranty conditions for Burrel cameras?
Service for cameras under 12 months old
How to send the device for service
A service request must always be completed before sending the device for service.
Step 1. Fill in the service request form
- Complete the service request carefully and follow the instructions.
- If you are using an external power source (mains power, battery, or solar panel), or if you have previously contacted Burrel technical support regarding the same issue, include this information in the description field.
Please include:- information about the use of an external power source
- the possible support request number
This will help speed up the processing time.
Note:
The service request form is not available in Norway or the Baltic countries (Estonia, Latvia, and Lithuania). If you are located in one of these countries, please contact technical support to receive further instructions.
- After submitting the service request, you will receive by email:
- a service number
- a shipping label in a separate message
- If you do not receive the shipping label, check your spam folder.
- If the shipping label is missing or you experience any issues, please contact technical support.
Step 2. Prepare the device for service
- Leave the SD card and SIM card inside the device.
- Also leave any batteries in the device.
This allows the service team to test the device as thoroughly as possible.
Step 3. Send the device
- Use the shipping label you received by email and follow the provided instructions.
You can find the estimated service turnaround time, in business days, in this article:
How long is the device under maintenance?
Service for cameras over 12 months old
Service for cameras older than one year is handled through our partner Pihlatek Oy, regardless of whether the camera has an extended warranty granted by the retailer or is entirely outside the warranty period. If you wish, you can get more information directly from them, for example on how to send the camera to them for inspection.
Out-of-warranty service is handled by our partner:
Pihlatek Oy
Email: pihlatek@pihlatek.fi
In the Baltic countries, you can also contact:
Sia Kemek Engineering
Email: info@fotogun.lv
Service of Burrel camera accessories
The warranty period for accessories used with Burrel cameras, such as rechargeable batteries and solar panels, is stated on the product packaging.
For service for accessories under warranty:
- Fill out the service request and follow the instructions provided.
- If needed, you can contact technical support for further instructions.
Service of other Burrel products
For other Burrel products, such as rangefinders and binoculars, please contact the place of purchase for service instructions.