Error codes

In this article, you will find the most common error codes that may briefly appear on the camera screen when image transmission fails. You can also find some recommended actions. 


You can test the camera sending function by sending a manual test picture. You can learn more about it here.


Error codes

Below you can find the most common error codes. If you do not see the error code you are encountering in the list below, submit a Support request. We will update the error code list when needed.

 

Error code
"Failed" 
Action
203Image sent as an MMS file to email. No receiving email address found. Check Sending submenu -> Email. Also verify the file format.
208Image sent as an MMS file to email. Restore camera to default settings. If necessary, update the camera.
227Timeout.
229SD card error.
231SD card error.
240No receiving email address found. Check Sending submenu -> Email. 
242Timeout.
251Typically a temporary error. Restart the camera. 
261Restore camera to default settings and if needed, update the camera. 
263Check the settings under Sending submenu. Restore camera to default settings. If necessary, update the camera. 
282SD card error.
284Try a different SIM card with a different subscription. 


802Image sent as an MMS file to phone. No receiving phone number found. Check Sending submenu -> Phone. Also verify the file format. 
820Update the camera.
841No receiving email address found. Check Sending submenu -> Email. 
844Restore camera to default settings and, if needed, update the camera. 
848Update the camera.
859Restore camera to default settings and, if needed, update the camera. 
861Restore camera to default settings and, if needed, update the camera. 
863Restore camera to default settings. If necessary, update the camera. 
868Probable SD card issue.
873Restore camera to default settings, and if needed, update the camera. 


Actions

Default settings. You can find instructions on how to do this here. 


Camera update. You can find instructions on how to update your camera here. 


Timeout. Check following:

  • Verify that the camera is connected to the network. If necessary, try another SIM card with a different subscription and test the sending function. You can find more information here. 
  • Try reducing the file size of the transmitted file and try the sending function. Especially in the 2G network, the file size has a great significance. You can find more information about the camera settings that we recommend modifying, here.  
  • Update the camera if needed.


SD card issue. Check the current SD card complies with recommendations. Format the SD card and/or try a different SD card in the camera. Additional information about SD cards and formatting can be found here.